1. Information We Collect

We may collect certain personal information when you interact with our website or use our services, including:

• Name
• Email address
• Phone number
• Delivery address, where applicable
• Payment details processed through secure third-party payment gateways
• Order history and preferences

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To process and fulfill your food orders
• To communicate order confirmations, updates, and delivery information
• To respond to customer enquiries and support requests
• To improve our website, services, food ordering experience, and customer service
• To understand customer preferences and improve our offerings
• To send promotional communications where you have provided appropriate consent

3. Sharing of Information

Prithwi Ocean Blue does not sell, rent, or trade your personal information to third parties.

Your information may be shared with trusted service providers only where necessary to provide our services, process your order, or support our business operations. These may include:

• Payment gateway service providers
• Online ordering platforms
• Delivery partners
• Customer support and technology service providers

Such information is shared only for legitimate business and service-related purposes.

4. Payment Security

Payments made through our online ordering services may be processed through secure third-party payment gateways. We do not knowingly store complete payment card details such as full card numbers or CVV information on our website servers.

Payment information is handled according to the security practices and policies of the respective payment service provider.

5. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance your overall browsing experience.

Cookies may also be used for website analytics and performance monitoring. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Promotional Communications

From time to time, we may communicate information about offers, promotions, new menu items, or other updates. Promotional communications will be sent where permitted and, where required, with your consent.

You may choose to stop receiving promotional communications by contacting us or using the available unsubscribe option in the communication.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to request access, correction, or deletion of your information where applicable.

If you have any questions or requests regarding your personal information, please contact us using the details provided below.

9. Third-Party Services

Our website or online ordering services may contain links or integrations provided by third-party services. These third parties may have their own privacy policies and terms of service.

We encourage you to review the privacy policies of third-party service providers before submitting personal information through their platforms.

10. Children's Privacy

Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised date.