1. Introduction

This website is operated to provide customers with information about Prithwi Ocean Blue, including our menu, restaurant services, and online food ordering facilities, where available.

By using this website or placing an order through our online ordering services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1.1 Use of Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or services provided by Prithwi Ocean Blue.

You must not use the website for fraudulent, unlawful, harmful, or unauthorised activities. Any information provided by you while placing an order or contacting us should be accurate and complete.

1.2 Food Orders & Acceptance

Once an order is successfully placed, you may receive an order confirmation through the contact details provided by you, such as SMS, email, or other available communication channels.

• Orders are subject to item availability.
• Orders are subject to restaurant operating hours.
• We reserve the right to cancel an order if an item is unavailable.
• We may cancel an order in case of pricing, technical, or operational errors.
• We may decline orders that cannot be fulfilled due to circumstances beyond our reasonable control.

1.3 Pricing & Payment

All prices displayed on our website or online ordering platform are listed in Indian Rupees (INR). Applicable taxes and additional charges, where relevant, may be displayed separately at checkout.

Online payments are processed through secure third-party payment service providers. An order may be considered confirmed only after successful payment confirmation, where online payment is required.

We reserve the right to correct pricing errors or incorrect information displayed on the website.

1.4 Food Quality & Allergens

Prithwi Ocean Blue takes reasonable care in the preparation, handling, and packaging of food.

Customers with known food allergies, dietary restrictions, or specific ingredient sensitivities are responsible for informing the restaurant before placing an order and verifying whether a particular dish is suitable for them.

While we take reasonable precautions, we cannot guarantee that food will be completely free from traces of allergens.

1.5 Limitation of Liability

We take reasonable steps to ensure that our website, food preparation, and ordering services operate properly. However, we are not responsible for delays or service interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include traffic conditions, weather, public holidays, technical failures, delivery issues, or other unforeseen events.

To the extent permitted by applicable law, our maximum liability in relation to an order shall be limited to the value of the affected order.

2. Shipping / Delivery Policy

Where food delivery is available, orders will be delivered only to locations that fall within our serviceable delivery areas.

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed or accepted through our online ordering service.

Orders placed outside the available delivery area may not be accepted or may be cancelled.

2.2 Delivery Time

Estimated delivery times may vary depending on the distance, order size, restaurant workload, traffic, weather conditions, and other external factors.

While we make reasonable efforts to deliver orders within the estimated time, delivery times are estimates and cannot always be guaranteed.

2.3 Delivery Charges

Delivery charges, if applicable, will be displayed during the ordering or checkout process before the order is confirmed.

2.4 Proof of Delivery

Customers may be required to provide an OTP, confirmation, signature, or other reasonable proof of delivery when receiving an order.

3. Cancellation & Refund Policy

Food orders are prepared specifically for customers. Therefore, cancellation and refund requests are subject to the conditions described below.

3.1 Order Cancellation by Customer

Once an order has been placed and accepted, it cannot normally be cancelled by the customer because food may already have entered the preparation process.

3.2 Cancellation by Restaurant

Prithwi Ocean Blue may cancel an order under certain circumstances, including:

• Item or ingredient unavailability
• Restaurant closure or operational issues
• Technical or pricing errors
• Unserviceable delivery location
• Other circumstances that prevent us from fulfilling the order

3.3 Refund Policy

Where applicable, refunds may be considered in situations including:

• The restaurant cancels the order.
• Payment is successfully deducted but the order is not confirmed.
• The order is not delivered due to an issue attributable to the restaurant or delivery service.
• An incorrect item is delivered, subject to verification.

Refund eligibility may depend on the specific circumstances of the order and the payment service provider's policies.

3.4 Refund Process

Where a refund is approved, it will generally be processed to the original payment method used for the transaction.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, or financial institution involved.

3.5 Contact for Support

If you have any concerns regarding an order, delivery, cancellation, or refund, please contact Prithwi Ocean Blue using the details below.